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Disclaimer and Guarantee: All fingerprinting will be completed in accordance with industry standards. Prices charged for fingerprinting or notary services are for time and labor spent meeting for services being rendered, thus we have a no refund policy. We do guarantee our fingerprinting so if your fingerprint records are returned by the authorities or FBI deemed as unclassifiable due to our error, we will reprint you once more at no charge in our Irving , TX office. If your fingerprints are returned due to low ridge detail or a skin condition preventing us from recording classifiable fingerprints (or other reason not deemed our fault, such as missing information on cards, etc.), we must charge standard rates for another set of fingerprints. We maintain an extraordinarily low rejection rate. In the unlikely event that you are notified of your fingerprints being returned, simply call ahead to schedule an appointment and bring the rejection letter you received with your receipt for your reprints. If requested, we will reprint you at your location, however, a mobile trip charge will apply for time and fuel used while traveling. It is your responsibility to know if you are required to obtain ink based or electronic fingerprinting for your background check prior to scheduling an appointment with us. Blank FD-258 cards purchased are final sales and are non-refundable.